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General Terms & Privacy Policy (USA)

General Terms

These terms apply to the use of the Leized online store and all purchases made through it. By accessing our website, you agree to these terms and conditions.

We reserve the right to update or modify any part of our website content, including pricing, product availability, and these terms. Significant changes will be communicated via our website.

While our store is designed with U.S. customers in mind, we also welcome international orders under applicable conditions.

Privacy Policy

What We Collect

When you browse our store, we automatically collect certain data such as your browser type, IP address, device identifiers, and interactions with our website (like viewed products and search queries).

When you place an order, we collect personal information such as your name, shipping address, and payment details. This information is used strictly to process your order, verify payment, and ensure delivery.

How We Use It

Your information may be used to:

  • Process transactions

  • Improve customer support

  • Prevent fraud and abuse

Third-Party Sharing

We may share your information with:

  • Shopify (our eCommerce platform)

  • Payment processors (e.g., Klarna, credit card gateways)

  • Analytics services (e.g., Google Analytics)

We comply with legal obligations if required to disclose information to government authorities.

Data Retention

Order data is securely archived unless removal is requested by the customer.

Your Rights (EU Customers)

If you're located in the EU, you have the right to access, correct, or request deletion of your data.

Shipping Terms

  • U.S. Delivery Time: Average 3–5 business days. During peak seasons or major promotions, delays may occur.

  • Carrier: Orders are shipped via Fedex. Tracking and delivery notifications are provided via email or text.

  • Unclaimed Orders: A $50 handling and return fee applies to unclaimed shipments.

Returns & Cancellations

  • 39-Day Return Policy: Eligible for unused items in original packaging.

  • Faulty Products: We cover return shipping and offer full refunds or replacements. Claims must be made within 48 hours of receipt.

  • Change-of-Mind Returns: Return shipping is the customer’s responsibility.

Please note: Items purchased on sale or during promotional events are final and not eligible for return or exchange.

Pre-Order Cancellations & Returns

Pre-orders are custom-made and subject to handling fees:

  • Orders under $50: $7.90

  • $50–$100 orders: $10.90

  • Over $100: $14.90

If "Shipping & Pre-Order Protection" is selected at checkout, pre-orders can be canceled free of charge.

Payment Terms

We accept:

  • Major credit/debit cards

  • Klarna Pay Later & Installments

Klarna & Pre-Orders

Klarna invoices must be paid by the due date, even for pre-orders. Pre-order shipping dates do not affect Klarna deadlines.

If a customer disputes or cancels a pre-order after Klarna has billed, Leized reserves the right to charge a $15 admin fee and a $5 invoicing fee.

Legal & Additional Terms

  • Order cancellations must be confirmed through our support team.

  • We may revise our policies and terms as needed.

  • Leized is not responsible for delays caused by external factors (e.g., weather events, strikes, customs delays).

  • All policies are governed by Finnish law. Disputes will first be attempted to resolve amicably.

Consumers may also contact Finnish Consumer Advice or file complaints with the Consumer Disputes Board.